Job Summary:
The Receptionist and Scheduling Clerk will be the healthcare access representative to patients and/or vendors utilizing positive public relations skills when scheduling patient visits or physician schedules. Is responsible for coordinating clinic services by maximizing resources to meet the demands of patients and/or customers. Provide telephone, reception, clerical and scheduling services in an outpatient setting.
Essential Duties:
· Coordinate on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information and coordinating physician releases.
· Collect co-payments and/or outstanding balances. Inform patients of financial assistance opportunities.
· Follow clinic procedure/protocol for the organization and maintenance of the patient demographics in the computer and maintain the order of all medical records (i.e. test results, retrieval, filing, creation, repair, etc.).
· Responsible for the development, initiation, tracking and completion of a charge ticket by collecting and recording pertinent and accurate demographic information at the time of scheduling.
· Coordinate patient and non-patient inquiries and requests.
· Proactively serve as a patient advocate by utilizing courteous and professional telephone etiquette at all times by answering the telephone promptly, reflecting a positive tone and speaking distinctly with poise, tact and assurance.
Education:
High school diploma or equivalent (GED) is required.
Experience:
At least six months on-hands experience in a medical setting or completion of a medical program is preferred.
License/Certification:
· BLS certification is required.
· Medical Assistant certification preferred.