Description:
· Excellent communication skills, both written and verbal
· Outstanding customer service achieving both customer satisfaction and retention
· Knowledge and enthusiasm about Woodforest bank products and services when talking to both customers and potential customers
· Participate in the team effort to accomplish branch goals
· Develop professional relationships with Woodforest business partners
· Knowledge of policies, procedures and products pertaining to teller and new account transactions
· Market bank products and services while talking to both customers and potential customers
· Participate in community activities to foster and develop customer relations
· Analyze customer's needs and recognize service opportunities
· Practice dual control while processing transactions and participating in branch responsibilities
· Process teller transactions and open new accounts courteously, timely and accurately
· Balance a cash drawer daily while staying within set policy guidelines
· Determine the appropriate action required on transactions to protect the Bank from financial loss
· Demonstrate flexibility in scheduling to ensure coverage
· All other duties as assigned
Education:
· High school diploma or equivalent
· 1 year customer service and or sales experience required
· May substitute 1 year service in a nonprofit, community organization or volunteer role for work experience
· May substitute 2 or more years college for 1 year work experience